Knowledge Base | Support Center

General 23

• How do I place my order?
• Which service should I select for my manuscript?
• My files contains confidential data. How safe is it to share them?
• How soon can you deliver my manuscript?
• Can I select a Saturday or Sunday as my delivery deadline?

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My Page 7

• How do I download my edited file?
• I cannot see my manuscript in my online account dashboard anymore.
• How do I check what is the status of my order?
• I have made changes/added comments to my edited manuscript. Where do I upload it for consideration?
• Where can I see my order history?

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Payments and Invoicing 6

• What are the payment options available to me?
• I am not able to make a payment. What should I do?
• Can I change the name of the payer on the invoice?
• Can I change the date on the invoice?
• How do I request for a customized invoice?

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After Sales Service 6

• I have received my edited file, but I have some concerns. How do I resolve them?
• I am happy with the quality of the manuscript. How do I provide positive feedback?
• What is Edit Unlimited?
• I have made changes to the document, how to proceed?
• I have received reviewer comments from my journal for a paper edited by you. I’d like to have them checked and incorporated.

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Products 1

• What are the products that Enago offers?

Service 31

• How do I get an approximate quotation of what my order will cost?
• Do you provide a certificate of editing?
• What is the Enago Promise?
• What is the qualification of your Editors?
• Can I select an editor of my choice?

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Common templates 2

• Standing response
• Manuscript does not quality for MI

FAQ 8

• TEST
• 納品ファイルはどのようにダウンロードできますか？
• What are the payment options available to me?
• 納品ファイルはどのようにダウンロードできますか？
• I am not able to make a payment. What should I do?

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Getting Started 0

TEST 1

• Knowledge Base Articles

General 0

CS-Templates 0